Admin Guide – Contacts
   Admin Guide Main Page
The E-Info module in your i-Neighbour account consists of 3 segments, namely Announcements, Contacts and E-Documents. Together, they serve as a neighbourhood bulletin board and the main channel for management to share various kinds of information with residents and others in the community.
Function & Purpose
Announcements – Notification will be sent to recipients whenever the Management posts an announcement (festival greeting, water/electricity disruption notices and etc.). Images and documents can also be attached to each announcement for recipient’s download.
Contacts – Users can access to important contacts such as nearby police station number, plumbing contact, vendors contact, and etc., provided by the Management.
E-Documents – Users can view and download documents that have been uploaded by the Management, such as application forms, house rules and etc.

You can find Admin Guides for the Announcement & E-Documents features here. Please refer to below for a short guide on how Admins can configure Contacts in their account.
Process
1. Login to Admin Account > Neighbourhood > E-Info > Contacts
Note:
a. Admin can only add, edit or delete contacts by using the web application. The mobile app is just meant for users to view and access the contact information.

b. Once a contact is added and shared, all residents, security guards and Admins will be able to view the details on both web application and mobile app. It is not possible to publish the contact only to selected users.
2. Click Add > New Contact to create a new contact.

3. Fill in the information > Let the toggle button for ‘Enable to share contact’ remain as switched on if you want to share this contact with all guards and residents > Create.

4. To View, click View button on the posted contact. You can also Edit or Delete the contact.
Note:
1. Details for this contact can be edited or deleted by any Admin and not just the original poster
a  View

b  Edit

c  Delete

5. To organise contacts by using folders, firstly you have to create the folder. Click Add > New Folder > Name the folder > Create.

6. Next, to add contacts, go to the chosen contact, click Edit. Select the relevant folder from a drop down list > Save. Your contact will be assigned to the selected folder.

7. Now, as shown below, you can see that on the top left corner of the folder, number of contacts is increased by 1. Click on the name of the folder to view content.

8. Lastly, please note that if you wish to deactivate a particular folder, you can click on the green “Active” icon above its name. Once deactivated, this folder will be hidden and users will not be able to view in their contact list.

If you only need to stop sharing one individual contact within a folder, click Edit > Turn off the toggle button for ‘Enable to share contact’ > Save.

a  Deactivate contacts for an entire folder



b  Deactivate one contact within a folder



Admin View (All Admins)  



Resident View  

9. After the contacts are added and shared, all residents, security guards and Admins will be able to view the details on both web application and mobile app.

a  Resident View on mobile app

b  Admin Login and Security Guard Login


Admin Login

Security Guard Login
c  Resident View on web application

Admin FAQ
1. Who can update the contacts for residents?

All Admin accounts will be able to add Contacts or delete them. Once added, the Contact can also be edited or deleted by any Admin and not just the original poster.

2. Who can view the Contacts posted by the management?

All admins, residents and security guards are given permission to view the Contacts posted by the management. It is not possible to publish the contacts only to selected users.

3. Can I add or delete the Contact through i-Neighbour mobile app?

No, you can’t add, edit or delete contacts by using the mobile app. It’s only designed for users to view the contact and call them.

4. How can residents use the contact?

They can just directly hit the call button on the contact list.

5. What if a resident wants to add some contacts for the community?

You can ask them to submit the contacts to the management office, for you to evaluate and decide whether to share it with the neighbourhood.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.