FAQ for TimeTec Barrier - BLE 2
1. How would a TimeTec Barrier - BLE 2 installation work with the long range RFID card reader to restrict non-residents entries and exits at a community?

Firstly, TimeTec Barrier - BLE 2 connects to the long range access controller via Wiegand 26 port. The access controller will then capture/verify the resident’s card and output the verified card number to TimeTec Barrier - BLE 2. Lastly, TimeTec Barrier - BLE 2 performs second verification of the card number using its storage before it commands the gate to open.

2. If my community already comes installed with a long range RFID card system to restrict vehicles access, do I need to dismantle the old system in order to upgrade to TimeTec Barrier - BLE 2?

No. TimeTec Barrier - BLE 2 is designed to work with your existing system. Initially, you need to export all residents’ long range RFID card numbers from the existing system and register it into i-Neighbour under the respective residents’ accounts. The Administrators can then use i-Neighbour app to download the credentials and sync it to TimeTec Barrier - BLE 2 via Bluetooth.
For new residents, the Administrators will need to register them under the existing system as well as in i-Neighbour and only then can the Administrator use i-Neighbour app to sync the data into TimeTec Barrier - BLE 2.

3. What if a resident loses his long range RFID card?

The resident will need to report to the Management in order to remove the lost card data from i-Neighbour system. As such, the Management will then issue a new long range RFID card to the resident and update the latest card number into the long range access controller and i-Neighbour. After the registration is done, the Administrator will have to use the i-Neighbour app in order to sync the data into TimeTec Barrier - BLE 2.
In case somebody picks up the lost card and uses it on the long range card reader, note that only the long range access controller will validate the lost card but not the TimeTec Barrier - BLE 2. Therefore, access will not be permitted.

4. Can I use my long range RFID card to access the gate if I take an Uber or a taxi?

Definitely you can, because you are using a valid long range RFID card. However, the vehicle driver will not be able to unlock the gate after he/she has dropped you off because he/she doesn’t have the access within i-Neighbour. Please inform the security guard to open the gate for your driver to exit the area. If your community implements stringent security check, you will then have to follow your community’s rules by registering your taxi or Uber driver at the entrance gate even though your long range RFID card allows you to open the barrier gate.

5. My relatives are coming to visit me. Can I create a temporary long range RFID card for them to unlock the entrance gate?

No. You cannot create any temporary passes for non-residents to unlock the entrance gate. All non-residents will have to report to the security checkpoint before they can be granted access to your community.

6. Since the distance between In and Out barrier gates could be very near with each other while the long range UHF signal is very wide, will the Out reader capture my long range RFID card whenever I access the In reader?

No. The long range antenna is installed to capture data from a single direction only.

7. My residential area is still newly developed and does not have Mobile Internet access. Can the Administrator still use the i-Neighbour app to sync the data into TimeTec Barrier - BLE 2?

Yes, the i-Neighbour app can still be used to download the residents’ credentials whenever Mobile Internet is available and the data will be stored inside the app for the Administrators to sync it into TimeTec Barrier - BLE 2.

8. What if I do not have the long range RFID card with me while I am trying to enter or exit the community?

The alternative option would be that you can use the i-Neighbour app to unlock the gate. This is because TimeTec Barrier - BLE 2 has a 2-in-1 solution to validate residents either via long range RFID card or i-Neighbour app. During setup, the administrators will have already created your profile within i-Neighbour to allow you to sign in to the i-Neighbour app. As such, you can use the i-Neighbour app to unlock the gate via Bluetooth if you do not have the long range RFID card with you.

9. What are the benefits of using a smartphone rather than using a card?

A card can easily be lost, stolen or forgotten because it has no other functions except to unlock the gates. On the other hand, a smartphone is not only handy since it could control TimeTec Barrier but also it is a very personal object to anyone with a modern lifestyle.

10. Can residents still access and open the entrance gate by using either long range RFID card or i-Neighbour app even after they have moved out?

No. The Administrator is responsible in disabling and removing the residents’ long range RFID card number and smartphone access from the i-Neighbour management system after they have moved out.

11. I want to install TimeTec Barrier - BLE 2 at my home autogate system, but my residential management is not an i-Neighbour user. Do I need to advise the Management to sign up with i-Neighbour?

Not necessarily, because we also provide a separate mobile app called TimeTec Security for individual homeowners to install TimeTec Barrier - BLE 2 into private autogate system without having to install i-Neighbour system at his/her residential area.

12. Can TimeTec Barrier - BLE 2 be installed within all types of barrier?

There are many types of barriers in the market and you can hardly find any plug-and-play systems. Customization to some degree might be required during the initial installation. Please write to us at info@timeteccloud.com if you have a barrier in mind that you would like to integrate with TimeTec Barrier - BLE 2.

13. What kind of smartphone is required in order to operate TimeTec Barrier - BLE 2 or do we need to find a specific function in a smartphone for this matter?

The system has to be running on Bluetooth Low Energy technology, which is very common in smartphones nowadays. If you are using an iPhone or an Android phone, as long as it supports Bluetooth 4.0 and above, you should be fine.