E-Billing User Guide
   Resident Guide Main Page

E-Billing – View Invoice & Make Payment
Introduction:
 
i-Neighbour E-Billing is a feature in the Smart Community System that is implemented to assist the Residents within a neighbourhood in handling their invoices or any payments made. Through this feature, the Residents can view and pay their fees via smartphone.
How To View Invoices:
 
For Web -
To view the invoice, please login to your account at www.i-neighbour.com > E-Billing. Once in the overview, residents will be provided with a list of invoices and can also obtain information such as Attachments, Payment Details and etc.
 
 
For Mobile -
To view the invoice, please login to your account in i-Neighbour App > E-Billing or More > E-Billing. Once in the overview, residents will be provided with a list of invoices and can also obtain information such as Principal Amount, Invoice Amount and etc.
 
How To Make Payment:
 
For Web -
To make a payment in i-Neighbour, users can proceed to login to their account at www.i-neighbour.com > E-Billing > click on the Bill icon located beside the invoice that you wish to pay for. Next, please ensure that you’ve selected the invoices that you wish to make a payment and the system will automatically add up the amount.
 
 
Subsequently, select the Pay button to proceed with the payment process and users can then make the payment via Credit, Debit Card or Online Banking.
 
 
For Other Payment, please note that this payment section is implemented for users to pay for bills other than the invoices. Hence, please include the Description, Amount and Email Address to better inform the Admins regarding the fees that you intend to pay. Once done, click on the Continue button to proceed.
 
 
For Mobile -
To make a payment in i-Neighbour App, users can login to their account at the Mobile App > E-Billing or More > E-Billing. Once in the overview, tap on the Bill icon to begin the payment process. Next, click on the invoices that you wish to pay for. Once done, tap on the Pay Now to proceed to the banking page.
 
 
How To View Account Statement:
 
For Web -
To view the Account Statement, please login to your account at www.i-neighbour.com > My Account > E-Billing > Account Statement. Once in the overview, tap on the View icon to receive more details about the selected account statement.
 
 
For Mobile
To view the Account Statement, please login to i-Neighbour App > More > Account Statement. Once in the overview, users can then proceed to view the statements by tapping on the invoice.
 
Frequently Asked Questions (Additional):
1. What happens if the payment issued to me is not reflected correctly within the i-Neighbour system? May the Admins of the neighbourhood be able to rectify the issue?

If necessary, residents may refer to the Management Team and request that the personnel in charge to make the necessary correction for any miscalculated amount. While for payment made through i-Neighbour Payment Gateway, an E-Receipt will be sent to the resident upon successful payment. Kindly check on the payment details and inform Management Team immediately if there are any mistakes discovered.

2. Is it possible for other residents to view my outstanding balance as well as my payment history in i-Neighbour?

No. For privacy and security purposes, residents can only view their own unit’s Invoice and Account Statement.

3. Can my family members pay for my outstanding balance via i-Neighbour system since they are also the tenants of my unit?

Yes. Your family members and tenants are allowed to proceed with the Invoice payment as long as they have successfully activated their account in i-Neighbour.

4. Is there any additional charges if I pay my maintenance fee through i-Neighbour’s payment gateway?

At the moment, the charges for i-Neighbour’s payment gateway is 2% for any credit/debit card transactions and RM1.50 for any banking transfer made. However, the rate is subjected to change and we will update the page once we’ve confirmed on the updated rates.

5. Will my outstanding balance be updated immediately in i-Neighbour after I paid in cash to the management office?

Your outstanding balance will be reflected once the Management Team has successfully updated the payment into i-Neighbour system. Note that if you’re using i-Neighbour Payment Gateway, any outstanding balance will be updated immediately.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.