Smart Barrier Gate with TimeTec
BLE-2 User Guide
 
   Resident Guide Main Page
TimeTec BLE-2 Barrier Gate Control Relay Board is designed to function as an intermediate between a user’s Mobile App and a barrier gate controller. Since the BLE-2 Gate Control Relay Board is integrated with i-Neighbour, only registered users’ vehicles will be allowed to access the neighbourhood.
Barrier Gate Access via Mobile App

Note:
i) In the App, the Smart Access module shown in the images below is available only for Resident account (does not appear in the Admin/Guard account).

ii) Please note that when you login to the App, the Smart Access module will only appear if your neighbourhood Admin has made the appropriate system configurations beforehand. This involves adding a Barrier Gate and providing a Vehicle Access Pass to users.

iii) If you are not able to view this or have queries regarding the barrier gates displayed for your access, please refer to your management office for assistance.
 
1. Login to Mobile App > go to Smart Access on Home screen.
 
 
2. On the Smart Access screen, you will be able to view a list of barrier gates that you are permitted to access.
 

Note:
i) Please note that the Smart Access page on Mobile App is designed to encompass both Door Access (Smart Lock/ Smart Reader) and Gate Access (TimeTec BLE-2, Smart LPR and TimeTec Long Range RFID Barrier). Hence, you may notice that only the Gate Access list appears on your screen if the door access devices are not deployed in your neighbourhood.
 
 
3. Turn on Bluetooth function for your mobile phone.

When your vehicle reaches the Smart Barrier Gate, you will receive a prompt on screen for Voice Command. You can then choose to either give the command by saying “Open” or tap on the Unlock button on screen. Wait for the Barrier Gate to open.


Note:
i) You must be logged in to i-Neighbour App (kept in background and don’t kill the App) and unlock your phone for the Auto Detect & Voice Command to function. However, you do not necessarily have to view or stay on the Smart Access page as i-Neighbour App will interrupt your phone activity to allow for the Barrier Gate Access.

ii) If you are using the English language settings for the App, besides the word “Open”, the system also accepts if you say “Yes”, “Unlock” and other words which are closely similar in meaning.

iii) If you are using other languages besides English, e.g. Bahasa Malaysia or Chinese, you will still need to say “Open” (in English) as the voice command at the moment.
 
 
4. In addition, on the Smart Access screen, you can also instruct to unlock the barrier gate by tapping on the ‘lock’ icon.
 
Offline Mode
 
1. In Offline Mode, you can still be able to use the Barrier Gate Access function even when there is no Internet connection.
   
2. This is possible because the system is designed to function in Offline mode by using Bluetooth communication.
   
3. Hence, you only need to log into your account when you still have mobile network coverage before you approach the Barrier Gate area. If internet connection is lost, the system will prompt a ‘No Internet Connection’ and you can then access Offline Mode by clicking on ‘Go Offline’ at the top right corner.
Frequently Asked Question (Additional)
1. How would a TimeTec Barrier installation in i-Neighbour restrict non-residents entries and exits at a neighbourhood?

i-Neighbour's usage is limited to registered residents only and they can sign in to the app to unlock gate barrier. Non-residents are neither permitted to access the solution nor login nor to the app.

2. If a non-resident steals a resident’s i-Neighbour login credentials and login to the mobile app, could the non-resident use the app?

No. i-Neighbour has been embedded with a security measure that ensures no credential can be easily stolen. During registration, each resident account will be tied up with its owner's smartphone and in case the same login credential is being used to login from another smartphone, the i-Neighbour app will block the access and require the person to insert a new pairing code, which will be delivered to the resident's registered email account. Without getting the details of the new pairing code, accessing to account is impossible.

3. Can a resident change to a new smartphone and still login to i-Neighbour app and use TimeTec Barrier?

As long as you are the legit owner of the account and you have the new pairing code that is sent to the registered email account, changing of smartphones is permissible. Once the resident enters the new pairing code, the previously used smartphone will be erased from list and no longer in use.

4. Can I use my i-Neighbour app to open the gate if I take an Uber or a taxi?

Definitely you can because the barrier is controlled by the i-Neighbour app on your smartphone. So whether you are a passenger or a driver, it doesn’t matter. However, the vehicle driver will not be able to unlock the gate after he/she dropped you off because he/she doesn’t have an access to i-Neighbour. Tell the driver to let the guard opens the gate to exit. Or if your neighbourhood implements stringent security check, you have to follow the rules by registering your taxi or Uber driver at the entrance gate even though your i-Neighbour app account allow you to open the barrier gate.

5. My relatives are coming to visit me. Can I create temporary passes for them in i-Neighbour app to unlock the entrance gate?

No. You cannot create any temporary passes for non-residents to unlock the entrance gate. All non-residents have to report at the security checkpoint before they will be granted access to your enclave.

6. For better automation, why not lift the barrier straightway to allow access without user needs to hit YES button on their smartphone when TimeTec Barrier detected a valid vehicle?

It will create complication, because user normally carry their smartphone even without driving a car. Full automation means the barrier will open too when you go IN and OUT the enclave without driving your car.

7. The distance between in and out barrier gates could be very near but the Bluetooth coverage is wide. When the app is sending an unlock command when I'm near the In gate, could the Out gate also capture the command and unlock me?

No. The Bluetooth ID for each BLE 2 Gate Control is different and only the BLE 2 Gate Control Relay Board installed inside the IN gate shall respond to your command.

8. My residential area is a new development that does not have mobile Internet access. Can I still use the i-Neighbour app to unlock the gate?

Yes, the i-Neighbour app can download your access credentials/permission before your mobile Internet went off and the data will be stored inside the app for you to unlock the gate even if you are offline.

9. What are the benefits to using a smartphone rather than using a card?

A card can be easily lost, stolen or forgotten because it has no other functions except to open gates; but a smartphone is functional and personal, an important part of today’s people's lifestyle. Smartphone has a lot of power and functions including to control TimeTec Barrier, one of the many i-Neighbour’s integrated features.

10. Can residents still access and open the entrance gate after they have moved out?

No. The admin is responsible to disable and remove his smartphone access from the i-Neighbour management.

11. I want to install TimeTec Barrier at my home autogate system, but my residential management is not an i-Neighbour user. Shall I advise the management to sign up with i-Neighbour?

Not necessary because we also provide a separate mobile app called TimeTec Security for individual owners to install TimeTec Barrier to private auto gate system without having to install i-Neighbour system at his residential area. Even if your residential management is also using i-Neighbour solution, if you plan to install TimeTec Barrier for your own home, you will still be required to download and use the separate TimeTec Security app to manage the device.

12. What kind of smartphone is required in order to operate TimeTec Barrier or do we need to find any specific functions in a smartphone for this matter?

The system is running on Bluetooth Low Energy technology, which is very common in nowadays smartphones. If you are using an iPhone or an Android phone, as long as it supports Bluetooth 4.0 and above, you should be fine.

13. Why is it that I can see Smart Access when I login to the app but my housemate is not able to?

The Smart Access module will only appear in your account if your Admin has assigned a Vehicle Access Pass to you. Therefore it is likely your housemate does not have a pass and should refer to the management office for assistance.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.