Smart Lock System User Guide
 

ML-10B

TL-40B

DL-30B

SL-70B
   Admin Guide Main Page
Introduction
 
i-Neighbour Smart Lock System is implemented to tighten the normally loose and scattered community access control system into a well-monitored and fully integrated system. With this, comes TimeTec BLE-2 and various Smart Lock/Smart Reader (ML-10B, TL-40B, DL-30B, SL-70B, H2b) IoT devices that can be integrated into i-Neighbour Smart Community System for residents within the neighbourhood to unlock doors using just their smartphone via Bluetooth connection.
 

ML-10B

TL-40B

DL-30B

SL-70B

TimeTec BLE-2
 
How To Setup TimeTec BLE-2 In i-Neighbour (Admin)
 
Before carrying out to setup TimeTec BLE-2 into i-Neighbour, please be informed that this setup can only be done in the Web Portal and by the Admins.

For Web -
To setup TimeTec BLE-2, please proceed to login to your Admin account at www.i-neighbour.com > IOT > Smart Lock/Smart Reader. Once in the overview, click on the ADD button and a popup will be displayed in order for you to start adding in TimeTec BLE-2 into the system. As such, please input the necessary details into the fields included and click on the Submit button after completing it.

 
 
Once done, the added BLE-2 device will then be included in the overview for the Admins to further edit its settings or access groups. In the Access Group tab, Admins can first include a pre-set schedule on when the supposed users within this group can access TimeTec BLE-2. Hence, clicking on the Add Access Group button will bring up a popup whereby Admins can specify the amount of time whereby the device will remain accessible to the included users.
 
Please fill in the necessary fields and click on Save to establish the Access Group
 
Once done, the Access Group will be available in the overview for the Admins to edit or remove by clicking on the respective icons located at the right.
 
 
Next, Admins can also proceed to edit the settings for each individual device under the TimeTec BLE-2 tab by clicking on the Edit icon located at the right.
 
 
In the settings page, Admins can choose to view or edit the respective lock details. To edit the TimeTec BLE-2 device, please click on the Edit button. Note that details such as Hardware Name, Type and Serial No. cannot be edited and will follow the information as inputted earlier while adding the device. On the other hand, Admins can specify or change the information such as Device Location, whether it is installed in a facility or to enable/disable the device. Click on the Save icon located at the top right once the changes has been completed.
 
 
 
Next, Admins can proceed to provide the access rights for users to access the devices via the Access Rights tab. In it, Admins can click on the various roles within the neighbourhood to provide the necessary access to the devices. After clicking the roles, please click on the Edit icon at the top right to proceed to the Access Rights Edit page for that particular user.
 
 
Once Allow Access is enabled, Admins are then able to specify the types of access for the selected lock such as Access Group or Approved Facility Booking. By selecting Access Group, the TimeTec BLE-2 will adhere to the access time schedule as established earlier in the Access Group tab. As for Approved Facility Booking, users can only access the devices when they book the facility in which the devices are installed on. Hence, Admins can specify whether or not to allow users to gain early access of the devices.
 
Please click on the Tick icon once completed to confirm the changes.
 
How To Setup Smart Lock/Smart Reader Series in i-Neighbour (Admin)
 
Similar with TimeTec BLE-2, the setup for the Smart Lock/Smart Reader Series can only be done in the Web Portal and by the Admins. Note the Smart Lock Series will have to be setup in TimeTec Security first before it can be added into i-Neighbour. Therefore, please read up on the quick start up guides below before proceeding with these steps:

1) ML-10B
2) TL-40B
3) DL-30B
4) SL-70B

For Web -
To setup the Smart Lock/Smart Reader Series, please proceed to login to your Admin account at www.i-neighbour.com > IOT > Smart Lock/Smart Reader. Once in the overview, click on the Add Smart Lock/Smart Reader button and input the Username and Password for your TimeTec Security Account. A list of Smart Lock/Smart Reader will then be displayed for the Admins to add it into i-Neighbour account.

 
 
Once done, the added Smart Lock/Smart will then be included in the overview for the Admins to further edit its settings or access groups. In the Access Group tab, Admins can first include a pre-set schedule on when the supposed users within this group can access the Smart Lock/Smart Reader. Hence, clicking on the Add Access Group button will bring up a popup whereby Admins can specify the amount of time whereby the locks will remain accessible to the included users.
 
Please fill in the necessary fields and click on Save to establish the Access Group
 
Once done, the Access Group will be available in the overview for the Admins to edit or remove by clicking on the respective icons located at the right.
 
 
Next, Admins can also proceed to edit the settings for each individual lock under the Smart Lock/Smart Reader tab by clicking on the Edit icon located at the right.
 
 
In the settings page, Admins can choose to view or edit the respective lock details. To edit the Smart Lock/Smart Reader, please click on the Edit button. Note that details such as Door Name, Type and Serial No. cannot be edited and will follow the information as inputted in TimeTec Security. On the other hand, Admins can specify or change the information such as Device Location, whether it is installed in a facility or to enable/disable the device. Click on the Save icon located at the top right once the changes has been completed.
 
 
Next, Admins can proceed to provide the access rights for users to access the locks via the Access Rights tab. In it, Admins can click on the various roles within the neighbourhood to provide the necessary access to the locks. After clicking the roles, please click on the Edit icon at the top right to proceed to the Access Rights Edit page for that particular user.
 
 
Once Allow Access is enabled, Admins are then able to specify the types of access for the selected lock such as Access Group or Approved Facility Booking. By selecting Access Group, the Smart Lock/Smart Reader will adhere to the access time schedule as established earlier in the Access Group tab. As for Approved Facility Booking, users can only access the locks when they book the facility in which the locks are installed on. Hence, Admins can specify whether or not to allow users to gain early access of the locks.
 
Please click on the Tick icon once completed to confirm the changes.
How To Access The Smart Lock System (Admin / Resident)
 
For the purpose of convenience and practicality, please note that this feature of unlocking the IoT devices can only be done on the user’s smartphone only with Bluetooth connection enabled.

For Mobile -
To access the Smart Lock System, login to your account in i-Neighbour App > More > Smart Access. Note that residents can also access this feature by tapping on the Smart Access icon under the homepage of i-Neighbour App.

 
 
Once done, admins/residents will be provided with a list of devices in which they are authorized to access. Next, walk up to the supposed entrance and proceed to tap on the Lock icon located at the right of the respective device. i-Neighbour App will then begin scanning for the device in order to unlock it.
 
 
To indicate that the device is unlocked, the Lock icon will then be displayed in green and will revert back to grey when the device is locked again.

Offline Mode:
If there is no Internet connection in the vicinity of the locks, please be informed that i-Neighbour also includes support for Offline Mode. Therefore, admins/residents can still access the locks via Bluetooth connection only.

 
 
Tapping on Smart Access will in turn bring up the list of locks in which the users are able to access. That said, please tap on the Unlock icon to access the locks. When unlocked, the icon will be displayed in green and will revert back to grey when the device is locked again.
 
 
Frequently Asked Question (Additional)
Admin

1. If I remove the lock device in i-Neighbour, will the settings in TimeTec Security App be affected as well?

No, removing the device in i-Neighbour will only disable its usage within the i-Neighbour App and not in TimeTec Security.

2. If I disable the locks in the settings, does this mean that the lock will be turned off?

Disabling the locks in the settings will not cause the device to be turned off but instead the unlock function will be removed from the users’ view thus preventing the lock from being accessed.

3. In Access Group, I would like to set the time for the day whereby the locks can be accessed. How may I be able to do so?

While editing the Access Group, please disable the Full Day function to bring out the Time Range field. Therefore, you can now placed in your prefered time schedule whereby the locks can be accessed.

4. Are there any differences if I indicated that the device is installed at a facility within the neighbourhood under the settings page?

If indicated, residents will then be able to unlock the selected devices when they have placed a booking at the facility. Otherwise, the selected locks can be accessed anytime.

Resident

1. I have friends that would like to access my neighbourhood, is it possible to share my access rights in unlocking the doors?

Due to security purposes, residents will not be able to share their access rights to other users. This is to ensure that only authorized individuals will be able to access the neighbourhood.

2. I can’t seem to open the device on certain occasion. May I know what are the factors that could possibly interfere with the device?

Firstly, please ensure that the Bluetooth connection on your smartphone is enabled and that there is nothing blocking the signal from the device. Do also take note to close the distance range between you and the device in order for the device to function optimally.

3. On some occasion, I noticed that the lock is not shown within the i-Neighbour App, is there something wrong with the system itself?

No, if you are unable to view the locks in i-Neighbour App, this means that the admins in your neighbourhood has decided to disable the locks. Therefore, the disabled locks will not be displayed in your i-Neighbour App.

4. Will my family members have the same access rights as provided in my account?

Yes, all users within the unit will be given with the same access rights.

5. I have booked a slot for the badminton court at 12:00 PM, will I have the entry access starting at 12:00 PM or can I access the facility earlier?

Normally, you will have early access up to 30 minutes depending on your neighbourhood rules and regulations. However, the same cannot be said towards all neighbourhoods. Therefore, please enquire from the Management if you would like to obtain the exact time provided for early access.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.