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| Download App & Activate Account
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| Step 1: |
Download i-Neighbour Mobile App
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| Step 2: |
Check your mailbox for the account activation email and copy the activation code from the email. |
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| Step 3: |
Launch i-Neighbour Mobile App, click Sign Up and enter the Activation Code |
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| Step 4: |
Fill in your personal information to complete your account setup. You can edit your profile later at Profile > tap on “Settings” icon on the top right and select “Edit Profile”. |
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| Occupancy status & Invite family member or tenant |
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Upon successful activation, you may review your units occupancy status and invite your family member or tenant to join i-Neighbour in the My Unit section.
At the main page press My Unit
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Occupancy status |
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Owner: Owner is living in the unit. |
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Rental: Tenant is living in the unit. |
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Vacant: Unit owner is not living in the unit and the unit is not rented. |
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Selection for relationship types depends on the occupancy status;
Owner ; Family , Friend , Domestic Worker
Rental ; Master Tenant , Tenant
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Note: To change the occupancy status, owners need to refer to their Residence Admin (Management Office , Committee, RA ). |
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Add residents (family members / tenants) |
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Enter the resident’s name and your relationship with the resident; from the list provided and share the provided invitation link. |
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Note: For Rental units, you are allowed to add multiple Tenants, but only ONE Master Tenant. |
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Contact List |
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Please update your Contact List to allow the security guards to get in touch with the current residents Contact No. for visitation approval. |
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Note: Contact No. of the unit owner will always be displayed by default
For rental unit, please add your tenant contact number, then un-check “Enable for guard viewing” by the unit owners name.
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Add your family members (from My Unit), relatives, friends and neighbours as your emergency contacts. During emergency, alert notifications will be sent to your emergency contacts and guard house whenever you trigger the Panic Button via i-Neighbour Mobile App.
To add your emergency contacts, go to Profile > Emergency Contact > Add. .
There are 3 methods to add emergency contacts
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If you are adding someone from outside of your community as emergency contact, select Create New |
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If you are adding your family members/ tenants, select Add from My Unit |
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If you are adding your neighbour as emergency contact, select Add Neighbour |
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| 1 Create New |
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Add or import the contact person’s name and mobile number and tap “Next”. |
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Click Share to send a confirmation link to the contact person via your preferred social app, i.e. Message or Email. The contact person is then required to confirm his/her acceptance in order to be added as your emergency contact person. |
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You can also send the confirmation link again at the emergency contact’s profile as shown above: |
2 Add from My Unit
(Family / Tenant) |
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Select family member/tenant that you want to add as your emergency contact. Selected family member/tenant will then be added as emergency contact automatically without the need for an approval. |
| 3 Add Neighbour |
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Select the unit number of your neighbour whom you wish to add as an emergency contact. |
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Enter your neighbour’s name. You are required to obtain the unit number and neighbour’s name exactly as registered by the supposed person, before proceeding to add him/her as your emergency contact. This is done so to protect the privacy of other residents living within the same community. |
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| If the resident name is entered correctly, the system will then automatically notify him/her. Your neighbour is required to confirm his/her acceptance in order to be added as your emergency contact person. |
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| Explore i-Neighbour Mobile App |
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Features in i-Neighbour:
Resident ePass
All residents are provided with an ePass in their i-Neighbour Mobile App. The Resident ePass, which is a QR code, serves as a verification for the residents to access their community without the need of an access card. As such, the residents only need to get the ePass scanned by the security guards in order for them to access the premise
Change Password
To change login password, go to Profile > tap on the Settings icon on the top right > select Change Password
Invite Guest
Invite guest directly from Home or Calendar.
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Tap on the Invite button to start the invitation process. |
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Select the Visit Type, purpose of visit and the arrival time. Visit Type options are as below: |
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One Time: A single entry pass for visitor to check in and out. |
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Multiple In-Out: Multiple entry pass, where visitors can check in and out multiple times within the permitted duration. You will need to set the Arrival and Departure date and time for this visit type. |
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Invite neighbour or guest. |
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Invite Neighbour: Insert the neighbour’s unit number and his/her name exactly as registered in order to send the invitation. Upon submitting the invitation, your neighbour will soon be receiving a notification. |
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Invite Guest: Invite guest from outside of your community by inserting at least his/her name. After the invitation has been saved, choose your preferred social app to send him/her the QR code and link generated. The QR code serves the purpose of a quick and easy access pass; while the link is for your visitor to fill up his/her information. |
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Note that whenever you create an invitation, your visitors’ (not neighbour) profiles will appear in the security guard’s view. Security guards will then have the right to edit and fill up the required information of your visitors during their visits. |
You can lodge a report for any incident or defect which occurs in your community.
To lodge a report, please go to More > Community > Report > Add New Report.
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Select the incident/defect that you would like to report. |
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Select the location. If it is in public area, then you are required to specify the exact location. |
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Write a remark and include a photo of the incident/defect. |
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Turn on the toggle button if you would like to allow the Management to share your report with the other residents in the community. |
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Upon submitting the report, the admin who is in-charge of the respective report will be notified. Whoever receives the notification on your report will be allowed to leave a comment. You will be notified when your report has been marked as ‘Resolved’ by the admin. |
In any emergency situation, you can use the Panic Button in i-Neighbour Mobile App to alert your emergency contacts and also the guard house. We advise users to use this function responsibly. If you wish to test the feature of the Panic Button, please go to More > Emergency > Testing Mode.
To trigger the Panic Button, go to Home > press and hold the Panic Button
Note: Please make sure to allow the App to access to your Camera and Location options as this allows the information to be provided to your emergency contact as reference.
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There will be a three (3) seconds countdown before the Panic Button is triggered. Turn on the flash and sound as needed. |
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Additionally, selection on Emergency Type such as General, Fire, Ambulance and Burglary will also be made available while triggering the Panic Button. With this, the recipients are able to define the seriousness of the emergency and act accordingly. |
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After the three seconds countdown has ended, alert notification will then be sent to all of your emergency contacts and also the guard house. If Siren Kit is installed at the guard house, then the Siren Kit will be triggered as well. |
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The App will take four photos and upload it to the server automatically. Whoever receives the alert notification will then be able to see the supposed photos. However, if you do not wish to upload the photos taken, you are able to cancel the uploading process. |
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The App will also capture your current location, so that the security guards will know whether you are within the community area. |
Pre-registration allows you to submit a registration in advance in order for you to visit someone whose community is using i-Neighbour. After your visitation has been accepted by the respective resident, you will then be provided with a QR code by the system automatically. The QR code serves the purpose of a quick and easy access pass to the community. When you get the QR code scanned at the guard house, the security guards will immediately have your information recorded in the system.
To pre-register your visit, go to “Calendar” > select “Visit”
| Step 1: |
Select a community that you wish to visit |
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Enter the resident’s information. You are required to get the Unit No. and resident’s name exactly as per registered in i-Neighbour system in order to proceed further with the registration. This is to protect the privacy of residents using i-Neighbour. |
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Insert the visitation information. Below are some explanation of the options available: |
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• Visit Type: |
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– One Time: A single entry pass for you to check in and out. |
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– Multiple In-Out: Multiple entry pass, where you can check in and out multiple times within the permitted duration. You will need to set the Arrival and Departure date and time for this visit type. Maximum duration (arrival and departure date) allowed is up to one month. |
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– Recurring: A multiple one time visit (recurring) pass. You will be allowed to check in and out for only ONE time within the registered day. You can register as a recurring visitor, for up to three months. Please add in the date range for the recurring visit, and the day and time of visits. |
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• Check-In Type: |
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– Individual: you are checking into the community alone. |
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– Group: you are checking into the community with a group of people. Maximum of five visitors are allowed to check-in within a group. |
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• Purpose of Visit |
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• Check-In by |
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– Vehicle: If you are driving into the community. |
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– Walk-In: If you are walking into the community. |
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| Step 4: |
Enter your personal information that is required by the community. You will be notified when the resident has responded to your registration. If your registration has been accepted, a QR code will appear at the top right of the page as shown |
Call for Assistance
This feature serves as a quick access to the Management Office and Guard House’s contact number. Go to Home > Call For Assistance and select the contact to call.
Please take note that the contact numbers will only be available if the Management has added them into the i-Neighbour system.
E-Info
E-Info consists of Announcement, Document and Contact.
Announcement – A push notification will be sent via i-Neighbour Mobile App whenever the Management posts an announcement.
Document – View and download documents that have been uploaded by the Management, such as application forms, house rules and etc., on i-Neighbour Mobile App.
Contact – Access to important contacts such as nearby police station number, plumbing contact, vendors contact, and etc., provided by the Management.
This feature is only available if the Management has added facilities that require booking, into i-Neighbour system.
| To book a facility, go to Calendar > select Book Facility |
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| Step 1: |
Select the facility you would like to book. |
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Select the Booking Date |
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Select the slots you would like to book. |
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You will receive a confirmation and approval status on the booking via Notification and email. |
E-Polling feature allows Management to collect votes from the residents. Management can set a series of questions and the residents will then receive a push notification on their mobile phone once the polling has been published. Every residents can cast their votes anonymously and the result will be displayed to the Management once the polling period ends.
To view invoices or account statements, please go to More > Billing Info > E-Billing or Account Statements.
Note that Make a Payment feature is only available if your neighbourhood has subscribed to i-Neighbour Payment Gateway.
| To make payment, go to Menu > My Payment > Add Payment |
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Enter the Invoice Number you received from the management. Skip this, if you are paying for services that doesn’t require an invoice. |
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Enter the description of what you are paying for. |
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Enter the amount that you are paying. |
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Leave a remark for the Management, if any. |
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Enter your email address and proceed with the payment. A receipt will be sent to your email address upon successful payment. |
| Invoice Payment |
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Select the Payment Type (Invoice Payment). Invoice Payment refers to the invoices that are uploaded by the management. |
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Select the invoice that you wish to pay and enter the amount required. Note that you may select multiple invoices and perform the payment under a single transaction. |
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Click Pay Now to proceed with the payment. A receipt will be sent to your email address upon successful payment. |
| Other Payment |
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Select the Payment Type (Other Payment). Other Payment refers to paying for services that doesn’t require an invoice. |
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Enter the description of what you are paying for. |
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Enter the amount that you are paying. |
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Enter your email address and proceed with the payment. A receipt will be sent to your email address upon successful payment. |
You can favourite your visitors through the Favourite Contacts feature to ease the invitation and pre-registration process. To favourite visitors, please go to More > My Account > Favourite Contacts > Add Visitor.
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Click on “+” icon at the top right corner of the page. |
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Choose the visitor that you wish to favourite from My Visit or Visitor Listing page. |
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Click to view the visitor’s profile and proceed to favourite by clicking on the “Star” icon. |
You can now register yourself at the events created by the management team through i-Neighbour App without having to walk to the management office. Additionally, you can also view the details and photos (if any) of the event before registering yourself. To participants in an event, please go to More > My Account > Events.
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Select the event that you wish to participate and click to view the details. |
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Click on “Join” to participate in the event. |
Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.
