Facility Booking User Guide
   Admin Guide Main Page
INTRODUCTION
 
Facility Booking is a feature in i-Neighbour that allows both the Management and the Residents to manage/book the facilities within the neighbourhood online. This feature is designed to ease the Management in managing the facilities installed as well as for the Residents to place a booking without having to physically access the Management Office in order to do so.
 
 
 
Facility Feature Overview (Admin)
 
For Web
To proceed to the Facility Overview, please login to your Admin account at www.i-neighbour.com > NEIGHBOURHOOD > Facilities > Manage Facility/Facility Booking.

In Manage Facility Module, Admins will be provided with an overview of the list of facilities added (if any) along with its respective information. Additionally, this page is also where the Admins can add in more or edit facilities that are present within the neighbourhood.

 
 
While in Facility Booking Module, Admins will be provided with a list of bookings that are submitted by the Residents as well as the capability to Approve or Reject the application along with its status. Other than searching for the submitted bookings via its Filter function, Admins can also print the bookings for recording purposes as well as register Walk-In Booking from the Residents.
 
 
For Mobile App
To proceed to the Facility Overview, please login to your Admin account in i-Neighbour Mobile App > More > Manage Facility Booking. In it, Admins will be given an overview of the list of bookings from the Residents along with its respective information. Admins can Search for an application, view the application’s Details and Approve/Decline the bookings.
 
How To Add A Facility (Admin)
 
For Web
Before most of the features can be made available, Admins must add the facility into the neighbourhood first. Note that facilities can only be added by the Admins via the Web Portal of i-Neighbour. Hence, to add a facility, please click on the + Icon when in the Manage Facility Overview.
 
 
Once clicked, a list of option will be presented for the Admins to choose from.
 
 
After selected which in this case is “Add New Facility”, another form will appear for the Admins to fill up. Please enter all the necessary fields such as Facility Name, Opening Times, Facility Units and etc.
 
 
If the facility is still under maintenance, please enable the ‘Maintenance in progress’ field and place the time range for it. Note that if this feature is enabled, the Residents will not be able to book the facility.
 
 
If the facility requires booking, please also enable the ‘Enable Booking?’ option in which there will be additionals fields to fill up i.e. Auto/Manual Approve, Booking Period and Allow Owners Of Rental Units To Book; depending on the requirements of the neighbourhood.
 
 
Lastly, please click on ‘Enable Facility’ option to allow the residents to view the added facility and click Next to proceed.
 
 
In Step 2, the Admins will have to name the Unit and include the slots as well as its duration that can be booked by the Residents. Click on ‘Auto add slot hourly’ for the system to auto-generate hourly slot for the facility or click ‘Manually add slot’ to input the intended slots. Please also include the maximum numbers of slots whereby a single resident can book in a day as well as whether the residents can continue booking even though their previous bookings are still in pending. When completed, click Next to proceed.
 
 
In Step 3, please also add in images for the added facility in order to provide a clearer picture for the residents living in your neighbourhood. Upon finished uploading, click Save to add in the facility.
 
How To Edit/Delete A Facility (Admin)
 
For Web
Before proceeding, note that only the Admins of the Neighbourhood can edit/delete an added facility and the process can only be carried out via the web portal of i-Neighbour. To edit a facility, please proceed to the Manage Facility Overview and mouse over to the selected facility to reveal the options > click on the Pencil Icon to edit the facility’s information.
 
 
As for the deleting of a facility, please click on the Trash Icon when mouse over to the selected facility. Once click, a pop up will appear to confirm the action. Click on OK to proceed, note that the facility data can no longer be retrieved once deleted.
 
 
How To Approve/Reject A Facility Booking (Admin)
 
For Web
Only the Admins can Approve/Reject a facility booking. Hence, proceed to the Facility Booking Overview and under the STATUS column, click on the respective button for your action. A pop-up will appear to confirm the action. If rejecting a facility booking, please also include your reason for rejecting in the displayed pop-up.
 
*Note that the Residents will receive a notification regarding on the action taken.
 
For Mobile App
In i-Neighbour App, please proceed to More > Manage Facility Booking to enter its overview. Once done, Admins can then proceed to Approve/Decline the selected booking by clicking respective buttons displayed beside it. After clicking the button, a pop-up will then appear to confirm the action. If rejecting a facility booking, please also include your reason for rejecting in the displayed pop-up.
 
*Note that the Residents will receive a notification regarding on the action taken.
How To Place A Booking For The Residents (Admin)
 
For Web
Occasionally, there will be Residents who find it more convenient to register their bookings via the Management Office. On such occasion, please be informed that the Admins can only place a booking for the residents in the Web Portal of i-Neighbour. To add a Walk-In Booking into the system, please click on the WALK-IN BOOKING button located at the top right in the Manage Facility Overview. After clicking, a short form will be displayed in order for the Admins to fill up. Next, proceed to obtain the relevant information from the Residents and click Submit once you completed the necessary fields. A pop-up will then appear to confirm the action.
 
*Note that Admins will still need to Approve/Decline on the booking placed, if required.
 
Facilities Overview (Resident)
 
For Web
To proceed to the Facilities Overview, please login to your account at www.i-neighbour.com > NEIGHBOURHOOD > Facilities or just click on the Facilities Icon under the Quick Access column. In the Overview, Residents will have access to all the details of the added facilities and also the function to add/cancel a booking. On the other hand, Residents can also access the My Booking page under My ACCOUNT > Booking to view an overview of their bookings in addition to functions such as add/cancel a booking, view booking, edit booking and cancel booking.
 
 
 
For Mobile App
To proceed to the Facility Overview, please login to your account in i-Neighbour Mobile App > More > Facilities. In the Overview, Residents will have access to all the details of the added facilities as well as place a booking.
 
 
On the other hand, to proceed to the Facility Booking Overview, please click on the Facility Booking Icon under the i-Neighbour App Homepage or at More > Manage Facility Booking. In here, Residents will have access to add/cancel/delete a booking and view the status of their bookings as well.
 
How To Add/Edit/Cancel/Delete A Booking (Resident)
 
For Web
In the web portal of i-Neighbour, there are two ways that Residents can proceed to add a booking into the facility. Firstly, Residents can mouse over to the selected facility under Facilities Overview and click on the Roster Icon. Once done, a pop-up will be displayed and the Residents will also be transferred to the My Booking page. Secondly, the Residents can also proceed straight to the My Booking page and click on ‘Book Now’ button to add their bookings.
 
 
 
Either way, both options will lead to this pop-up for the residents to fill in order to add the booking for the selected facility. Hence, please fill up the fields and click Submit. Another pop-up will then be displayed to confirm the booking.
 
 
Once done, the added booking will be listed under the Residents’ My Booking Page whereby residents can Edit, Cancel or Delete a booking. All three functions can be accessed similarly by clicking on the respective icons located beside the added booking.
 
 
*Editing of a Booking can only be done when the booking is not yet approved or declined.
 
*Cancellation of a Booking can only be done when the booking is not yet approved or declined.
 
*Deleting a Booking can only be done after the booking has been approved or declined and the data can no longer be retrieved once deleted.
 
For Mobile App
There are also two ways to place a booking into the facility. Firstly, to add a booking in the facility via i-Neighbour App, please tap on the Facility Booking Icon under the homepage or MORE > Facility Booking. Once at the overview, tap on the + icon at the top right of the screen.
 
 
Secondly, the next method to add a booking is to proceed with MORE > Facilities. Next, tap on the Roster Icon next to the facility that you intended to place a booking in.
 
 
After tapping, residents will be prompted with a short form to fill up in order to complete the registration. Proceed to tap on ‘Book’ the moment you’ve completed the form in order to place the booking. A pop-up will then appear to confirm the booking.
 
 
Once done, the added booking will be listed under the Residents’ Facility Booking Overview whereby residents can Cancel or Delete a booking. Note that the Edit function is only accessible via the Web Portal of i-Neighbour. Hence to Cancel or Delete a booking, please tap on the facility that you wish to do so.
 
 
Depending on the status of the booking, your Details page will be showing the respective action buttons. If the booking status is still in pending or auto-approved, the Cancel Icon will be displayed for you to cancel the booking. On the other hand, if the booking status has been cancelled or declined, the Delete Icon will be displayed instead for you to delete the booking.
 
 
After tapping on the respective icons, a pop-up will appear to confirm the action. Note that the booking data cannot be retrieved once deleted.
 
 
FREQUENTLY ASKED QUESTIONS (Additional)
Admin
1. There are many options when adding a facility such as Saunas, Swimming Pool and etc. Are there any differences when selecting the options?

The options are there only to provide you with a quick selection during the adding process. The difference will only be on the Picture Icon and Facility Name. If you would like to start with a default template, please click on the Add New Facility option.

2. I now wish to disable a facility as it is no longer being provided in the neighbourhood. May I know what other aspects to take heed of when I disable the facility?

When disabling it, the facility will no longer be visible to the Residents of the neighbourhood. However, if there are bookings placed into the facility prior to it being disabled, the booking status for the Residents will appear as Unavailable. This status will continue to show even after the facility is enabled back.

3. Occasionally, there will be a maintenance for the facility in the neighbourhood. How do I informed the residents of the situation?

You can actually proceed to the Manage Facility Overview and edit the facility added. While editing the facility, please enable the Maintenance in progress option and the residents will not be able to place a booking when this feature is in placed and residents will also be able to view that the facility is in maintenance.

4. I intend to carry out some recording of the bookings done so far. Is there any function that I can utilize for this purpose?

Yes, there is a Print function placed beside the WALK-IN BOOKING under facility Booking Overview. Note that this function is only available in the Web Portal of i-Neighbour.

Residents
1. I’ve noticed that after booking a facility, the status is shown as Declined. Is there anything that I could do to request for a change in the status?

If your booking is declined, it is recommended that you consult the Management of your neighbourhood regarding this matter. Note that despite being declined, you are still allowed to book the facility again.

2. I noticed that there are deposits listed under the added facility. Will I be billed straight via i-Neighbour if I’ve decided to place a booking?

No, the deposit field included in the facility’s details is just to inform the Residents only. How it will be charge will instead depend on the Management within your neighbourhood.

3. I want to place multiple bookings but the system won’t allow me to do it. Is there an issue with the system?

Depending on the settings determined by the Management of your neighbourhood. A single unit owner may be restricted to a certain number of bookings. Hence, please consult with your Management regarding the maximum booking limit.

4. I’ve noticed that I’ve incorrectly placed my booking into a facility. Can I change it? If so, how?

Yes, you can. But, you can only do so in the Web Portal of i-Neighbour. Please head to you My Booking page and click on the Pencil Icon beside the facility that you wish to edit. Note that the booking can only be edited if it hasn’t been approved or declined.

5. I noticed that that there doesn’t appear to be a Roster icon beside the facility that I wish to book under Facilities Overview in i-Neighbour App. Is there a reason for this?

If there is no Roster Icon beside the facility, this means that the facility does not require a booking in order to be accessed.

6. I do not wish to place a booking via the Web or Mobile App. Can I still place a booking via the Management Office?

Yes, you can just proceed to the Management Office and the Admin can assist you with your bookings there. However, we recommend that it would be much more convenient to book via i-Neighbour Web or Mobile App.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.