Cloud Surveillance User Guide

EpiCam E17S

EpiCam E16S
   Resident Guide Main Page
Introduction
 
i-Neighbour Cloud Surveillance System is implemented in order to better enhance the security of a neighbourhood be it high-rise residences or gated guarded communities. By installing IP Cameras within the perimeters of a neighbourhood such as Guardhouse or Common Areas, any suspicious activities or individuals can easily be monitored/recorded via Web Portal or Mobile App.
 

EpiCam E17S

EpiCam E16S
 
How to live view/stream the camera
 
Before proceeding to view the cameras of your neighbourhood, please ensure that you are given the access rights to view the installed cameras by the Admins of your neighbourhood. Otherwise, you will not be able to access to this feature.
 
For Web -
To access the Live View/Stream feature, please login to your i-Neighbour account at www.i-neighbour.com and click on Live View/Stream. Once in the overview, click on the list of camera added on the left hand panel to view the respective camera. You can also click on the Expand icon on the top right of the video to enter full screen mode.
 
 
For Mobile App -
To access the Live View/Stream feature, please login to your Admin account in i-Neighbour App > More > Live View/Stream. Once done, you will be provided with a video overview of the added cameras.
 
 
Note that to provide a more optimized user-experience, the number of video viewing is restricted to a maximum of 5 videos per screen. To change the video overview, please tap on Eye icon located at the top right to switch the cameras on display. You will then be provided with a list of camera and can now rearrange the video overview by checking on the selected cameras. Once done, tap Start at the bottom to confirm the action.
 
 
If Admins would like to capture a screenshot of the video for reviewing or for the purpose of providing evidences, note that you can tap on the selected video stream and be prompted with a Snapshot icon at the bottom of the next page. Tap the Snapshot icon to save the screenshot into your smartphone.
 
 
How to Live View/Stream the Camera (Resident)
 
Before proceeding to view the cameras of your neighbourhood, please ensure that you are given the access rights to view the installed cameras by the Admins of your neighbourhood. Otherwise, you will not be able to access to this feature.
 
For Web -
To access the Live View/Stream feature, please login to your i-Neighbour account at www.i-neighbour.com and click on Live View/Stream. Once in the overview, click on the list of camera added on the left hand panel to view the respective camera. You can also click on the Expand icon on the top right of the video to enter full screen mode.
 
 
For Mobile -
To access the Live View/Stream feature, please login to your account in i-Neighbour App > More > Live View/Stream, and you will be provided with an overview of the added cameras.
 
 
To change the video overview, please tap on Eye icon located at the top right to switch the cameras on display (maximum 5 videos per screen). Arrange the video overview by checking on the selected cameras and tap Start to confirm the action.
 
 
To capture a screenshot of the video for review, note that you can tap on the selected video stream and the Snapshot icon to save the screenshot into your smartphone.
 
 
Frequently Asked Question (Additional)
1. Why can’t I view the “Live View/Stream” feature after logging into my account?

In i-Neighbour, only the authorized residents will be able to access “Live View/Stream”. If you can’t view it, this means that you’re not given the access rights by the admins. If you wish to access the feature, kindly contact the Management Team for further information.

2. I wish to view previous footages of the camera other than the current stream. Is there anyway that I can do so?

Unfortunately, no. At the moment, i-Neighbour does not include a playback feature for the footage of camera. However, we might include it in future release. Stay tuned for more updates.

3. Can I share the access rights of the camera to my friends or families in order for them to view the footages as well?

No. For security purposes, authorized residents can only have access to view the footages of the camera and are not able to share this access rights to other individuals.

4. Can I disable my families or tenants who is living in my unit the access rights to the cameras?

No, residents are not allowed to disable the access rights of other individuals. Once the admin has set the access rights, all the members in the unit including you will be allowed to view camera.

5. Where will the photos be saved after I clicked the Snapshot icon?

All the snapshot photos will be saved into your phone local storage.

6. Will I still be able to view the camera footage even when the Internet Connection is down or when the i-Neighbour App is in Offline Mode?

No. Internet (Wifi or Mobile Data) is required in order to view the camera footage via i-Neighbour.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.