Incident Report User Guide
   Resident Guide Main Page
INTRODUCTION
 
Incident Report is a feature in i-Neighbour that allows the Residents within a neighbourhood to report any accidents via Web or Mobile App that occured. This is so that the personnel in charge can rectify the issues as soon as possible.
Incident report feature overview
 
For Web
To proceed to the Incident Report Overview, please login to your account at https://www.i-neighbour.com > REPORT > Incident/Defect Report or Incident Report under the Quick Access Column. In the Overview, Residents will be able to access functions such as Create Report, View Report, Edit Report and Print Report.
 
 
For Mobile App
To proceed to the Incident Report Overview, please login to your account in i-Neighbour App and tap on REPORT under the Homepage or at MORE > Report. In the Overview, Residents will be able to access functions such as Create Report, View Report and Edit Report.
 
 
How to create report
 
For Web
To create a report, please click on the CREATE REPORT button in the Incident Report Overview. Next, a form will be displayed for you to fill up the necessary fields. Once completed, click CREATE to report the incident.
 
 
Note that selecting Yes on the ‘Share with neighbourhood’ option will result in your report being visible to the residents in your neighbourhood.
 
For Mobile -
To create a report, please click on the + button in the Incident Report Overview. Next, a form will be displayed for you to fill up the necessary fields. Once completed, click Submit to report the incident.
 
 
 
Note that by enabling ‘Allow Management To Share With Neighbourhood’ option will result in your report being visible to the residents in your neighbourhood.
How to view/edit report
 
For Web
Before proceeding with this step, note that the report can only be edited in the Mobile platform of i-Neighbour. Hence to View the report, please proceed to the Incident Report Overview at REPORT > Incident Report or Incident Report under the Quick Access Column. Once at the overview, click on the report folder and subsequently, the report that you wish to view. You will then be taken to the Report’s Details page whereby you can View the report and its updates.
 
 
For Mobile
Before proceeding with this step, note that the report can only be edited in the Mobile platform of i-Neighbour. To View/Edit a report, please proceed to the Incident Report Overview at REPORT or MORE > Report. Next, tap on the Report folder and the report. Once in the Report’s Details page, please tap on the More icon at the top right to start viewing/editing the report.
 
FREQUENTLY ASKED QUESTION
Resident
1. I noticed that in my Incident Report Overview, there appears to be reports from other residents included as well. Is this what the system intended?

Yes, if other residents have allowed their reports to be shared among the neighbourhood. The report will thus be included in your overview for your reference.

2. When I share my report to the neighbourhood, will other residents be able to edit/update my report?

No, only the Admins will be able to edit/update your report. This is to ensure that only the personnel in charge will be the ones to handle your issues.

3. If the Report has been resolved but I realized that there are still some issues, are there any method that I could proceed to inform the Admins to Re-Open the report involved?

In the report, once the Admins have placed the progress update, residents will then be able to input their comment in the Progress Update column if there are any further issues regarding the matter involved.

4. I want a copy of the report, do I need to proceed to the Management Office in order to obtain it?

No, there is no need to head to the Management Office for a copy. To obtain a copy of the report, you will have to login to your account i-Neighbour Web and proceed to click on the Print or Export icon at the top right of the Report’s Details page.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.